Contact Information and Resources
We are committed to treating you with respect and courtesy, and to providing the highest level of service.
Please contact our Privacy Officer if you:
Wish to access your personal information.
Wish to change your consent to the ways in which we may collect, use or disclose your personal information.
Have a complaint about our privacy policies, or the manner in which we've handled your personal information.
We will respond to you promptly and do our utmost to resolve your concerns. To find out more about federal privacy laws, please contact the Office of the Privacy Commissioner at 1-800-282-1376.
We are committed to providing our clients with excellent service. Doing business with a property and casualty insurance broker involves providing information about yourself, so protection of your personal information is one of our highest priorities.
Our brokerage and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we've further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information. You can be assured that we'll only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.
Here is a brief summary of our privacy practices.
Why Do We Collect Personal Information?
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:
Enable us to acquire or renew an insurance policy for you
Assist you and assess your ongoing needs for insurance
Assess your need for other products, such as financial products, and to offer them to you
Ensure your information is accurate and up-to-date
Protect us both against error or fraud
What Information Do We Collect?
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you, including:
Basic information, such as your name, address, telephone and fax numbers, e-mail address, birth date and marital status
Credit and past payment records
Details about your property, such as the value of your home and its contents
Medical information such as any condition that may affect the operation of a vehicle
We may obtain this information from:
Other insurance brokers or agents
Motor vehicle and driver licensing authorities
How Do We Protect Your Personal Information?
In order to protect your personal information and right to privacy, we will:
Not collect, use or disclose your personal information for any purpose other than those that we identify to you
Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law
Maintain your personal information in as accurate, complete and up-to-date form as possible
Safeguard your personal information to the best of our ability
Respond to any request you may make to access or correct the personal information we hold about you
Obtain the appropriate consent from you for the collection, use or disclosure of your personal information
To Whom Do We Disclose Your Personal Information?
For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:
Other insurance brokers or agents
Professionals working with us such as adjusters or lawyers
Financial institutions (for example, the organization that carries your mortgage)
We may obtain your express consent or we may determine that consent has been implied by the circumstances.
We might ask you for your express consent in writing (for example, in a signed consent or application form).
We may ask for your express consent in person or over the telephone.
We may determine that, by seeking insurance through our organization, your consent has been implied for us to deal with your personal information in a reasonable manner.
There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, these exceptions could apply when there is an emergency situation, or if it is necessary for your protection or ours.